New online booking and permit system now open
The new online booking system for camping and associated multi-day walking fees is now operational.
There is a high volume of traffic to the system and we appreciate your support and patience.
The Department of Environment, Parks and Water Security has worked closely with the Department of Corporate and Digital Development (DCDD) and the system owner, US eDirect, to configure the booking system so visitors to Territory parks have greater certainty when camping or undertaking more popular multiday walking trails.,
Visitors can view open and closed parks and available dates, giving better planning options. Prepaying fees will eliminate the need to carry exact currency for payment.
Along with the system development, there has been extensive work behind the scenes and on the ground to document campsite layouts and ensure signage is current and accurate across all Northern Territory Parks campgrounds.
Rangers will assist where possible and anyone having issues booking online can call the dedicated customer service team on 1300 281 121 from 8am-4:30pm. Rangers will be able to put customers in touch with this team and will be unable to accept cash or card payments on park.
To ensure visitors to the Territory are aware of the changes there is signage at the airports as well as on Parks and Reserves and there will be regular reminders on Facebook.
The system owner will continue to work closely with Parks to provide additional support during the initial weeks.
You can access the booking system by going to parkbookings.nt.gov.au
Quotes by Parks and Wildlife Commission, Executive Director, Sally Egan
“This has been an enormous project and we are excited to have the first stage ready to roll out.”
“We are currently experiencing teething issues that go with introducing new outward facing systems and we apologise for the system sluggishness this morning. US eDirect are working flat out behind the scenes to rectify the issue.
“We understand this system is going to be a big change for Park users and we ask for patience and respect for staff during this time. Abusive behaviour toward our rangers out on park will not be tolerated.
“We will have a customer service team available 7 days a week through business hours to assist during the transition and, where possible, rangers will be available to assist with helping park users to ensure they have a booking before camping.
“Parks will also extend free Wi-Fi services for 12 months at Wangi Falls, Karlu Karlu and Watarrka utilising the Easyweb Wi-fi service.
“This booking system will take the pressure off trying to rush to your favourite campsite on a Friday after work only to discover it is full and you have to turn around and go home.
“It will also ensure Parks receive vital revenue to help maintain them for generations to come.”